FAQs

When will my order be dispatched?
As all items are handmade, we need to give the wax time to cure. We aim to dispatch 5 days after receiving your order.

What does Cocosoy blend wax mean?

Cocosoy wax is a natural wax made from Coconut and Soy wax blended together to give a beautifully creamy appearance.

Are your products environmentally friendly?

The wax we use is vegan and cruelty free, so is our fragrance oils. We also use biodegradable, eco-friendly glitter. Our packing can all be recycled and our packing peanuts (ecoflo) have been manufactured from starch material, is a fully compostable and is 100% biodegradable. The product is fully soluble when saturated with water which removes the issue of litter.

Can I cancel my order after I've made a purchase on the website? - You can.

 If you change your mind - please send us a message asap and we will cancel and refund you in full as long as your order has not been packed or shipped.

Where do you ship? 

We are able to ship worldwide. Orders for delivery to countries other than UK USA and Canada are limited to a 2kg weight limit. 

When will my order be dispatched? 

As all items are handmade, we need to give the wax time to cure. We aim to dispatch 5 days after receiving your order.

How do I return an item?

Due to the nature of the items, we cannot accept returns unless the item arrived damaged or does not perform as expected.

If you want to make a return - please contact our support team first at Info@jmandko.co.uk and we will respond within 24 hours to assist with the process. 

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard, and American Express.

What are your shipping options? - Limited by volume.

Currently we can only offer one standard shipping option which is tracked.

What if the item I ordered arrives broken or damaged?

In the case that it does, please contact us within the first 24 hours of receiving that item and we'll work it out with you. Info@jmandko.co.uk

Where do you ship from?

Everything is handmade and is shipped from London.